Shipping & Delivery FAQ

Where do you ship to?

We currently ship to the United States only. We are working on providing shipping worldwide so that you can experience Hair Files as well. No worries.

How long does shipping take?

Shipping times may vary based on your location. At this time, we offer standard shipping only, with an estimated delivery timeframe of 2 to 7 business days.

Do you offer local delivery or pickup?

At this time, we don't offer local delivery or pickup.

When will my order ship?

We’re pleased to offer same-day shipping on orders placed by 6:00 PM EST, Monday through Saturday. Please note that this excludes holidays and may be subject to delays during peak periods or promotional events.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your delivery.

What should I do if my order hasn’t arrived?

If your estimated delivery window has passed, please:

Check your tracking number for updates

Confirm that your shipping address was entered correctly

Contact our support team at support@shophairfiles.com– we’re here to help!

What should I do if my package is lost or stolen?

If your tracking information shows that your order was delivered but you haven't received it, please take the following steps:

Double-check your delivery location – sometimes packages are left at side doors, porches, mailrooms, or with neighbors.

Wait 24–48 hours – occasionally, carriers mark packages as delivered prematurely, and the item may arrive shortly afterward.

Contact the carrier – reach out to the shipping provider, USPS, to file a claim or gather more delivery details.

Reach out to us – if the package still can’t be located, please contact our customer support at support@shophairfiles.com. We’ll do our best to assist you.

Please note: We are not responsible for packages lost or stolen after confirmed delivery. However, we will do our best to help resolve the issue.

Shipping Insurance

For added peace of mind, we offer optional shipping insurance at checkout. If your package is lost or stolen and you selected insurance, we will either reship your item(s) at no additional cost or issue a store credit, based on your preference and item availability.