Shipping policy
Where do you ship to?
We currently ship to the United States only. We are working on providing shipping worldwide so that you can experience Hair Files as well. No worries.
How long does shipping take?
Shipping times may vary based on your location. At this time, we offer standard shipping only, with an estimated delivery timeframe of 2 to 7 business days.
Do you offer local delivery or pickup?
At this time, we don't offer local delivery or pickup.
When will my order ship?
We’re pleased to offer shipping Monday through Saturday. Please note that this excludes holidays and may be subject to delays during peak periods or promotional events.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your delivery.
What should I do if my order hasn’t arrived?
If your estimated delivery window has passed, please:
Check your tracking number for updates
Confirm that your shipping address was entered correctly.
Contact our support team at support@shophairfiles.com. We’re here to help!
What should I do if my package is lost or stolen?
To protect your order, all packages require a signature upon delivery.
This ensures that your items are received securely and reduces the risk of loss or theft.
If the carrier’s tracking shows your package was delivered/picked up and a signature was recorded, this means the delivery/pick up was confirmed.
Contact the carrier – reach out to the shipping provider, USPS, to file a claim or gather more delivery details.
Reach out to us – if the package still can’t be located, please contact our customer support at support@shophairfiles.com. We’ll do our best to assist you.
Please note: We are not responsible for packages lost, stolen, or missing items from the package after signed confirmed delivery. However, we will do our best to help resolve the issue.
Please note that all packages will require a signature upon delivery.
Optional Shipping Insurance
For added peace of mind, we offer optional shipping insurance within our catalog. If your package is lost and you selected shipping insurance, we will either reship your item(s) at no additional cost or issue a store credit, based on your preference and item availability. We are unable to issue refunds.